Cultural differences in information seeking behaviors: evidence from an eye tracking study

Do people from different cultural backgrounds look at online information in the same way?

A very recent study – conducted with eye tracking technique – shows that Spaniard and Arab users have very different visual behaviors when attending information. In particular the experiment compared users scanning search results in Google. The results indicate that participants from the UAE (United Arab Emirates) spent more time on the search engine results page, read more results throughout the page and view each result in more details. In contrast the Spaniards read fewer options and typically attend more only the results on the top of the page.

Tha paper will be presented at the CHI 2013 workshop: Marcos, Mari-Carmen; García-Gavilanes, Ruth; Bataineh, Emad; Pasarin, Lara. Using Eye Tracking to Identify Cultural Differences in Information Seeking Behavior. Workshop Many People, Many Eyes. CHI’13, April 27-May 2, 2013, Paris, France.

These results support the conceptualization of a previous article “In Prise of Cultural Bias” published on MIT Sloan Management review, positing that Knowledge Management and Information Systems need to be adapted to local cultures.

See the video (in Catalan):

2 Responses to Cultural differences in information seeking behaviors: evidence from an eye tracking study

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