In our chapter “Digital Knowledge Mapping“, we propose that visual mapping is a very effective way of sharing, integrating and creating knowledge and value for collaborative work in organizations. We present online visual collaboration tools that enable digital change in organizations and present the theoretical bases which explains the benefits of visualization for facilitating digital collaboration. We provide illustrative examples and further propose a classification of ten visual tools to show organizations what these tools are useful for, and which criteria are relevant to assess and select visual collaborative tools. We conclude with key learnings and a checklist for the integration of visual collaboration tools in organizations.
Kernbach S., Bresciani S. (2018) Digital Knowledge Mapping. In: North K., Maier R., Haas O. (eds) Knowledge Management in Digital Change. Progress in IS. Springer, Cham